Canada Post Worker Strike FAQ

Desjardins Group will do everything it can to reduce the impact of the Canada Post labour dispute on members and clients.

This is a dispute at Canada Post. We cannot predict how long it will last.

Only a very limited number of documents can be sent by private courier, with longer wait times expected. We recommend that you contact your caisse and use electronic solutions whenever possible. All other documents will be mailed when the dispute at Canada Post is resolved.

You can order cheques on AccèsD, over the phone or at one of our locations.

On AccèsD

Log in to AccèsD.

By phone

Individuals

Montreal area:
514-397-4415 Phone number of customer service for the Montreal area. This link opens your phone app.

Elsewhere in Canada and the US:
1-800-363-3380 Phone number of customer service for Canada and the US. This link opens your phone app.

Businesses

Montreal area:
514-397-4600 Phone number of customer service for the Montreal area.This link opens your phone app.

Elsewhere in Canada and the US:
1-877-222-3732 Phone number of customer service for Canada and the US. This link opens your phone app.

In person

At your caisse or Desjardins Business centre

Cheques will be sent at the end of the labour dispute. However, wait times will be longer due to delays caused by the strike.

Statements will be sent at the end of the dispute.

You can sign up at any time to receive online transaction statements.

AccèsD and AccèsD Affaires

Log in to AccèsD.

By phone

Individuals (members only)

Montreal area:
514-224-7737 (514-CAISSES) Phone number of customer service for the Montreal area. This link opens your phone app.

Elsewhere in Canada and the US:
1-800-224-7737 (1-800-CAISSES) Phone number of customer service for Canada and the US. This link opens your phone app.

Businesses

Montreal area:
514-253-7392 Phone number of business customer service for the Montreal area.This link opens your phone app.

Elsewhere in Canada and the US:
1-877-222-3732 Phone number of business customer service for Canada and the US. This link opens your phone app.

In person

• At a Desjardins ATM (except for personal loans and mortgages)
• At your caisse

Cards are valid until the last day of the month in the expiry date. We mailed out the replacements in October for cards expiring in December.

If you're a member, your caisse can give you a generic card at any time.

If you have a business account, contact your caisse for alternative solutions.

We recommend contacting the appropriate government agencies or checking their website for updates. We suggest that you also set up direct deposit, since it's a secure and efficient way to get paid.

You can sign up for direct deposits from the Canada Revenue Agency and Revenu Québec on AccèsD or in person at your caisse.

Contact your caisse advisor to talk about your mortgage renewal. Your 5-in-1 notice will be sent out when the dispute is over.

Your account manager should get in touch with you so that you can sign it. If you have any questions, please contact your Desjardins Business centre.

Card statements will be sent at the end of the dispute. However, delays are expected and will depend on the duration of the dispute.

To avoid paying interest, you still need to pay your balance before the due date on your statement, even if postal service is interrupted. You can view your balance and make payments on AccèsD, by phone or in person.

On AccèsD and AccèsD Affaires

To see and pay your balance, log in to AccèsD.

By phone

To see and pay your balance, call us.

Individuals

Montreal area:
514-224-7737 (514-CAISSES) Phone number of customer service for the Montreal area. This link opens your phone app.

Elsewhere in Canada and the US:
1-800-224-7737 (1-800-CAISSES) Phone number of customer service for Canada and the US. This link opens your phone app.

Businesses

Montreal area:
514-253-7392 Phone number of business customer service for the Montreal area.This link opens your phone app.

Elsewhere in Canada and the US:
1-877-222-3732 Phone number of business customer service for Canada and the US. This link opens your phone app.

In person

You can check and pay your balance at:

• A Desjardins ATM
• Your caisse

You can also pay your balance through another financial institution.

For your balance only

Call us to find out your balance.

Individuals

Montreal area:
514-397-4415 Desjardins Card Services phone number for the Montreal area. This link opens your phone app.

Elsewhere in Canada and the US:
1-800-363-3380 Phone number of Desjardins Card Services for Canada and the US. This link opens your phone app.

Businesses

Montreal area:
514-397-4600 Phone number of customer service for business cards for the Montreal area.This link opens your phone app.

Elsewhere in Canada and the US:
1-800-266-5662 Phone number of customer service for business cards for Canada and the US. This link opens your phone app.

Yes, you're responsible for making regular payments on your credit card even if there's a dispute at Canada Post.

Individual members and clients can sign up for online statements on AccèsD. Log in to AccèsD.

Cards are valid until the last day of the month in the expiry date. We mailed out the replacements in August for cards expiring in October. Cards expiring in December will be mailed no later than November 1.

If your credit card is lost, stolen or damaged, you can cancel and replace it.

To help reduce the load on our carriers during the strike, whenever possible please use other payment methods.

Cards will be sent at the end of the dispute. However, delays are expected and will depend on the duration of the dispute.

You can apply on AccèsD, by phone or in person.

In AccèsD and AccèsD Affaires

Log in to AccèsD.

By phone

Call us to find out your balance.

Individuals

Montreal area:
514-397-4415 Phone number of customer service for the Montreal area. This link opens your phone app.

Elsewhere in Canada and the US:
1-800-363-3380 Phone number of customer service for Canada and the US. This link opens your phone app.

Businesses

Montreal area:
514-253-7392 Phone number of business customer service for the Montreal area.This link opens your phone app.

Elsewhere in Canada and the US:
1-877-222-3732 Phone number of business customer service for Canada and the US. This link opens your phone app.

In person

At your caisse or Desjardins Business centre.

Cards will be sent at the end of the labour dispute.

No, you'll have to find another way to send us your documents, such as fax, email or a private courier.

Members

On AccèsD Affaires

To check and pay your balance, log in to AccèsD Affaires.

By phone

Montreal area:
514-224-7737 (514 CAISSES) Phone number of customer service for the Montreal area. This link opens your phone app.

Elsewhere in Canada and the US:
1-800-224-7737 (1-800-CAISSES) Phone number of customer service for Canada and the US. This link opens your phone app.

In person

You can check and pay your balance at:

• An ATM
• Your caisse or another financial institution

You can also pay your balance by pre-authorized payment.

Non-members

On AccèsD

Log in to AccèsD and enter your account number to pay your balance.

At another participating financial institution

You can see and pay your balance:

• Online
• By phone
• At an ATM
• At the caisse

For your balance only

On AccèsD

To see your balance, log in to AccèsD.

By phone

Whether you're a member or not, you can call us to find out your balance.

Montreal area:
514-397-4415 Desjardins Card Services phone number for the Montreal area. This link opens your phone app.

Elsewhere in Canada and the US:
1-800-363-3380 Phone number of Desjardins Card Services for Canada and the US. This link opens your phone app.

We'll offer alternative solutions to deliver these documents within our legal timelines.

Desjardins Insurance, The Personal

Your insurance file is available online. You can view your policy, as well as any recent changes, and renew it if needed. You can also update your personal information, change your payment method, download and print insurance certificates and submit claims.

Desjardins Commercial Insurance

Online services are not available for Desjardins Commercial Insurance. If there are no other delivery methods available, we'll send you paper documents when the dispute is over. However, wait times will be longer due to delays caused by the strike.

Check out our online resources for more information:
https://www.thepersonal.com/home
www.desjardins.com/en/insurance.html

You can pay your insurance premium using the following methods:

• Direct debit (automatic payments)
• Credit card
• Online–if your financial institution offers online bill payment (AccèsD for Desjardins members)
• At a Desjardins caisse (provide your insurance policy number and the company number: SIPC145 for Desjardins Insurance or SIPC146 for The Personal)

Payments are not accepted at Desjardins Insurance or The Personal offices.

Your claims advisor will work with you to find the best solution. We'll do everything in our power to avoid delays in claim settlements.

You can pay your premium on AccèsD, in person or by direct withdrawal.

On AccèsD

1. Log in to AccèsD.
2. Add Desjardins Financial Security (DFS) as a service provider and enter your policy number as a reference number.

In person

ATM and payment at your financial institution: Use your policy number (on the cheque if applicable) as your reference number.

Direct withdrawal

If you want to have your premium payments automatically debited from your bank account, you'll need to fill out the pre-authorized debit agreement.

Fax the form and a void cheque to 1-866-557-7374 Fax number for the main individual insurance products if you have the following coverage:

• Loan Insurance
• Loan Insurance – Versatile Line of Credit
• Line of Credit Insurance
• Accirance
• GetWell Insurance
• 50+ Life Insurance
• Travel Insurance

Questions? Call 1-866-647-5013 Phone number for customer service for the main individual insurance products

Other insurance products

Send the form and a void cheque by email or fax.

In Quebec

• By fax: 1-866-557-7374 Quebec fax number for other individual insurance products
• By email: assurancevie@dsf.ca

Questions? Call 1-888-558-5525 Quebec customer service phone number for the main individual insurance products

Elsewhere in Canada

• By fax: 1-888-716-4355 Canadian fax number for other individual insurance products
• By email: csin@dfs.ca

Questions? Call 1-800-278-0669 Canadian customer service phone number for other individual insurance products

By law, premiums must still be paid by the due date, even if your premium notice is delayed by a labour dispute. If the premium is not paid, the policy will not remain in effect.

Contacts will be delivered by a private courier, but additional delays are expected.

Before you start, make sure you have your group number and certificate number on hand. You can find these numbers in the welcome letter or email you received from Desjardins Insurance.

To sign up:

1. Go to our secure site for Desjardins Insurance.
2. Select Log in to your account.
3. Follow the instructions.

You can submit most of your healthcare claims on the secure site or in the Omni app.

Secure site

1. Log in to the secure site for Desjardins Insurance.
2. In the Submit a claim menu, select Online claims.

Omni app

1. Open the Omni app.
2. Select File a claim.

For claims that can only be submitted using forms, follow these steps:

1. On the secure site for Desjardins Insurance or in the Omni app, select Claim forms.
2. Fill out the forms, and attach any required receipts, if applicable.
3. Submit the forms online This link opens in a new tab.

Any claims you mail through Canada Post during the labour disruption may not be delivered to Desjardins Insurance until after service resumes.

To receive reimbursements, you can sign up for direct deposit or update your banking information.

Secure site

1. Log in to the secure site for Desjardins Insurance.
2. To sign up for direct deposit, on the Desjardins Insurance home page, select Manage direct deposit.
3. To update your banking information, in the Your account menu, select Personal information.

Omni app

1. Open the Omni app.
2. Select Direct deposit.

With direct deposit, you’ll receive reimbursement payments directly into your account, avoiding any delays.

No reimbursement cheques will be mailed out while the interruption in mail service is in effect.

Log in to the secure site for Desjardins Insurance to:

• View your account
• See your claims history or status
• Make changes to your beneficiaries
• Learn about your coverage
• Submit claims
• View your insurance booklet
• Access information on services

You have to pay your premiums on time even during the Canada Post worker strike. The contractual conditions stipulated in your contract remain in effect during the interruption in mail service.

There are 2 ways that group policyholders can pay their premiums:

By business pre-authorized debit

To enroll for pre-authorized debit:

1. Fill out the form This link opens the pre-authorized debit form in a new tab.
2. Submit it online This link opens the submission form in a new tab..

By online banking

Use the Pay bills function on your financial institution’s website, with your reference code.

If you don’t know your reference code, contact your Desjardins Insurance service representative.

Trade confirmations will be sent when the dispute is resolved. However, wait times will be longer due to delays caused by the strike.

You can get your notice and sign up for online statements on AccèsD or by phone.

On AccèsD

Log in to AccèsD.

By phone

Montreal area:
514-224-7737 (514 CAISSES) Phone number of customer service for the Montreal area. This link opens your phone app.

Elsewhere in Canada and the US:
1-800-224-7737 (1-800-CAISSES) Phone number of customer service for Canada and the US. This link opens your phone app.

Investment statements will be sent when the dispute at Canada Post is resolved. However, wait times will be longer due to delays caused by the strike.

You can get your statement and sign up for online statements on AccèsD or by phone.

On AccèsD

Log in to AccèsD.

By phone

Montreal area:
514-224-7737 (514 CAISSES) Phone number of customer service for the Montreal area. This link opens your phone app.

Elsewhere in Canada and the US:
1-800-224-7737 (1-800-CAISSES) Phone number of customer service for Canada and the US. This link opens your phone app.