Canada Post Worker Strike FAQ
Have questions about how the Canada Post strike will affect Desjardins? Find answers in our FAQ.
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Select a topic or scroll down for more details.
- Everyday banking FAQ
- Financing FAQ
- Credit card FAQ
- Business credit card FAQ
- Home and auto insurance FAQ
- Life and health insurance FAQ
- Desjardins Funds FAQ
Everyday banking solutions
Desjardins Group will do everything it can to reduce the impact of the Canada Post labour dispute on members and clients.
This is a dispute at Canada Post. We cannot predict how long it will last.
Only a very limited number of documents can be sent by private courier, with longer wait times expected. We recommend that you contact your caisse and use electronic solutions whenever possible. All other documents will be mailed when the dispute at Canada Post is resolved.
You can order cheques on AccèsD, over the phone or at one of our locations.
On AccèsD
Log in to AccèsD.
By phone
Individuals
Montreal area:
514-397-4415 Phone number of customer service for the Montreal area. This link opens your phone app.
Elsewhere in Canada and the US:
1-800-363-3380 Phone number of customer service for Canada and the US. This link opens your phone app.
Businesses
Montreal area:
514-397-4600 Phone number of customer service for the Montreal area.This link opens your phone app.
Elsewhere in Canada and the US:
1-877-222-3732 Phone number of customer service for Canada and the US. This link opens your phone app.
In person
At your caisse or Desjardins Business centre
In the event of a rotating strike, cheques will be sent out only when service is available in the affected region.
In the event of a widespread strike, cheques will be sent at the end of the labour dispute. However, wait times will be longer due to delays caused by the strike.
In the event of a rotating strike, statements for folio accounts will still be mailed out in the areas not affected by the strike.
If there's a widespread strike or lock-out, these statements will be sent at the end of the dispute.
You can sign up at any time to receive online transaction statements.
AccèsD and AccèsD Affaires
Log in to AccèsD.
By phone
Individuals (members only)
Montreal area:
514-224-7737 (514-CAISSES) Phone number of customer service for the Montreal area. This link opens your phone app.
Elsewhere in Canada and the US:
1-800-224-7737 (1-800-CAISSES) Phone number of customer service for Canada and the US. This link opens your phone app.
Businesses
Montreal area:
514-253-7392 Phone number of business customer service for the Montreal area.This link opens your phone app.
Elsewhere in Canada and the US:
1-877-222-3732 Phone number of business customer service for Canada and the US. This link opens your phone app.
In person
- At a Desjardins ATM (except for personal loans and mortgages)
- At your caisse
Cards are valid until the last day of the month in the expiry date. We mailed out the replacements in October for cards expiring in December.
If you're a member, your caisse can give you a generic card at any time.
If you have a business account, contact your caisse for alternative solutions.
We recommend contacting the appropriate government agencies or checking their website for updates. We suggest that you also set up direct deposit, since it's a secure and efficient way to get paid.
You can sign up for direct deposits from the Canada Revenue Agency and Revenu Québec on AccèsD or in person at your caisse.
Financing
Contact your caisse advisor to talk about your mortgage renewal. Your 5-in-1 notice will be sent out when the dispute is over.
Your account manager should get in touch with you so that you can sign it. If you have any questions, please contact your Desjardins Business centre.
Credit card
In the event of a rotating strike, account statements for Desjardins credit and prepaid cards will be mailed out in regions unaffected by the strike. However, wait times may be longer.
If there's a widespread strike or lock-out, these card statements will be sent at the end of the dispute. However, delays are expected and will depend on the duration of the dispute.
To avoid paying interest, you still need to pay your balance before the due date on your statement, even if postal service is interrupted. You can view your balance and make payments on AccèsD, by phone or in person.
On AccèsD and AccèsD Affaires
To see and pay your balance, log in to AccèsD.
By phone
To see and pay your balance, call us.
Individuals
Montreal area:
514-224-7737 (514-CAISSES) Phone number of customer service for the Montreal area. This link opens your phone app.
Elsewhere in Canada and the US:
1-800-224-7737 (1-800-CAISSES) Phone number of customer service for Canada and the US. This link opens your phone app.
Businesses
Montreal area:
514-253-7392 Phone number of business customer service for the Montreal area.This link opens your phone app.
Elsewhere in Canada and the US:
1-877-222-3732 Phone number of business customer service for Canada and the US. This link opens your phone app.
In person
You can check and pay your balance at:
- A Desjardins ATM
- Your caisse
You can also pay your balance through another financial institution.
For your balance only
Call us to find out your balance.
Individuals
Montreal area:
514-397-4415 Desjardins Card Services phone number for the Montreal area. This link opens your phone app.
Elsewhere in Canada and the US:
1-800-363-3380 Phone number of Desjardins Card Services for Canada and the US. This link opens your phone app.
Businesses
Montreal area:
514-397-4600 Phone number of customer service for business cards for the Montreal area.This link opens your phone app.
Elsewhere in Canada and the US:
1-800-266-5662 Phone number of customer service for business cards for Canada and the US. This link opens your phone app.
Yes, you're responsible for making regular payments on your credit card even if there's a dispute at Canada Post.
Individual members and clients can sign up for online statements on AccèsD. Log in to AccèsD.
Cards are valid until the last day of the month in the expiry date. We mailed out the replacements in August for cards expiring in October. Cards expiring in December will be mailed no later than November 1.
If your credit card is lost, stolen or damaged, you can cancel and replace it.
However, to help reduce the load on our carriers during the strike, whenever possible please use other payment methods, such as:
- Your debit card
- Mobile payments with your credit card
- Online payments using your credit or debit card
If none of these options work for you, in the event of a rotating strike, cards will still be mailed out in the areas not affected by the strike. However, wait times may be longer. If there's a widespread strike or lock-out, these cards will be sent at the end of the dispute. However, delays are expected and will depend on the duration of the dispute.
You can apply on AccèsD, by phone or in person.
In AccèsD and AccèsD Affaires
Log in to AccèsD.
By phone
Call us to find out your balance.
Individuals
Montreal area:
514-397-4415 Phone number of customer service for the Montreal area. This link opens your phone app.
Elsewhere in Canada and the US:
1-800-363-3380 Phone number of customer service for Canada and the US. This link opens your phone app.
Businesses
Montreal area:
514-253-7392 Phone number of business customer service for the Montreal area.This link opens your phone app.
Elsewhere in Canada and the US:
1-877-222-3732 Phone number of business customer service for Canada and the US. This link opens your phone app.
In person
At your caisse or Desjardins Business centre.
In the event of a rotating strike, cheques will be sent out only when service is available in the affected region. In the event of a widespread strike, cheques will be sent at the end of the labour dispute.
No, you'll have to find another way to send us your documents, such as fax, email or a private courier.
Business credit cards
Members
On AccèsD Affaires
To check and pay your balance, log in to AccèsD Affaires.
By phone
Montreal area:
514-224-7737 (514 CAISSES) Phone number of customer service for the Montreal area. This link opens your phone app.
Elsewhere in Canada and the US:
1-800-224-7737 (1-800-CAISSES) Phone number of customer service for Canada and the US. This link opens your phone app.
In person
You can check and pay your balance at:
- An ATM
- Your caisse or another financial institution
You can also pay your balance by pre-authorized payment.
Non-members
On AccèsD
Log in to AccèsD and enter your account number to pay your balance.
At another participating financial institution
You can see and pay your balance:
- Online
- By phone
- At an ATM
- At the caisse
For your balance only
On AccèsD
To see your balance, log in to AccèsD.
By phone
Whether you're a member or not, you can call us to find out your balance.
Montreal area:
514-397-4415 Desjardins Card Services phone number for the Montreal area. This link opens your phone app.
Elsewhere in Canada and the US:
1-800-363-3380 Phone number of Desjardins Card Services for Canada and the US. This link opens your phone app.
Home and auto insurance
We'll offer alternative solutions to deliver these documents within our legal timelines.
Desjardins Insurance, The Personal
Your insurance file is available online. You can view your policy, as well as any recent changes, and renew it if needed. You can also update your personal information, change your payment method, download and print insurance certificates and submit claims.
Desjardins Business Insurance
Online services are not available for Desjardins Business Insurance. If there are no other delivery methods available, we'll send you paper documents when the dispute is over. However, wait times will be longer due to delays caused by the strike.
Check out our online resources for more information:
https://www.thepersonal.com/home
www.desjardins.com/en/insurance.html
You can pay your insurance premium using the following methods:
- Direct debit (automatic payments)
- Credit card
- Online–if your financial institution offers online bill payment (AccèsD for Desjardins members)
- At a Desjardins caisse (provide your insurance policy number and the company number: SIPC145 for Desjardins Insurance or SIPC146 for The Personal)
Payments are not accepted at Desjardins Insurance or The Personal offices.
Your claims advisor will work with you to find the best solution. We'll do everything in our power to avoid delays in claim settlements.
Life and health insurance
You can pay your premium on AccèsD, in person or by direct withdrawal.
On AccèsD
- Log in to AccèsD.
- Add Desjardins Financial Security (DFS) as a service provider and enter your policy number as a reference number.
In person
ATM and payment at your financial institution: Use your policy number (on the cheque if applicable) as your reference number.
Direct withdrawal
If you want to have your premium payments automatically debited from your bank account, you'll need to fill out the pre-authorized debit agreement.
Fax the form and a void cheque to 1-866-557-7374 Fax number for the main individual insurance products if you have the following coverage:
- Loan Insurance
- Loan Insurance – Versatile Line of Credit
- Line of Credit Insurance
- Accirance
- GetWell Insurance
- 50+ Life Insurance
- Travel Insurance
Questions? Call 1-866-647-5013 Phone number for customer service for the main individual insurance products
Other insurance products
Send the form and a void cheque by email or fax.
In Quebec
- By fax: 1-866-557-7374 Quebec fax number for other individual insurance products
- By email: assurancevie@dsf.ca
Questions? Call 1-888-558-5525 Quebec customer service phone number for the main individual insurance products
Elsewhere in Canada
- By fax: 1-888-716-4355 Canadian fax number for other individual insurance products
- By email: csin@dfs.ca
Questions? Call 1-800-278-0669 Canadian customer service phone number for other individual insurance products
By law, premiums must still be paid by the due date, even if your premium notice is delayed by a labour dispute. If the premium is not paid, the policy will not remain in effect.
Contacts will be delivered by a private courier, but additional delays are expected.
Desjardins Funds
Trade confirmations will be sent when the dispute is resolved. However, wait times will be longer due to delays caused by the strike.
You can get your notice and sign up for online statements on AccèsD or by phone.
On AccèsD
Log in to AccèsD.
By phone
Montreal area:
514-224-7737 (514 CAISSES) Phone number of customer service for the Montreal area. This link opens your phone app.
Elsewhere in Canada and the US:
1-800-224-7737 (1-800-CAISSES) Phone number of customer service for Canada and the US. This link opens your phone app.
Investment statements will be sent when the dispute at Canada Post is resolved. However, wait times will be longer due to delays caused by the strike.
You can get your statement and sign up for online statements on AccèsD or by phone.
On AccèsD
Log in to AccèsD.
By phone
Montreal area:
514-224-7737 (514 CAISSES) Phone number of customer service for the Montreal area. This link opens your phone app.
Elsewhere in Canada and the US:
1-800-224-7737 (1-800-CAISSES) Phone number of customer service for Canada and the US. This link opens your phone app.
Didn't find what you're looking for?
We're here to help.
Call us
Montreal area:
514-224-7737 (514-CAISSES) Phone number of customer service for the Montreal area. This link opens your phone app.
Elsewhere in Canada and the US:
1-800-224-7737 (1-800-CAISSES) Phone number of customer service for Canada and the US. This link opens your phone app.
We can also call you when it's convenient.
Schedule a call