FAQ – Security – Identity verification with security code

For some your account transactions, modifications or when you login to AccèsD, we verify your identity using a security code. This process adds an additional level of security to your account when we ask you for your single-use 6-digit code.

You can choose to receive the code by email, text message, voice message or push notification.

When you receive your code, you have 10 minutes to make your transactions or modifications. If you don't enter the code, you won't be able to make any changes. Do not share your code with anyone.

Note that the message will not include a link directing you to the AccèsD login page.

To learn more, read Improving the security of your account with a code.

An error message will let you know if you exceed your time limit. If you do, you can ask for a new code.

Once you receive your code, you have 10 minutes to enter it.

If you don't enter the code, you won't be able to complete your transactions, modifications or login.

No. The identity verification procedure with a 6-digit code is based on your regular banking habits.

• Check your spam folder (junk mail).
• Make sure you chose the right email address.

Check the email address or phone number where you chose to receive your code. If the information there is correct and you haven't received one, call us at 1-800-CAISSES (1-800-224-7737) or contact your caisse.

The information in your AccèsD profile is what we have on file for you. If it's incorrect, call us at 1-800-CAISSES (1-800-224-7737) or contact your caisse.