About the Cookies Policy

We at Desjardins, a cooperative financial group, know just how important your privacy is. That's why we're being as transparent as possible regarding our use of connection cookies and similar technology on our websites and apps (referred to as "sites" throughout this text).

This Cookies Policy (the "Policy") is part of our Privacy Policy. It spells out options for cookie management and helps you make informed decisions about what information you want to share with us while you're on our sites.

Read the Privacy Policy

Summary of the Policy

3 main principles guide our use of cookies:

• Consent

  We get your consent before collecting, using or sharing your information.

• Transparency

  We are as transparent as possible on the types of cookies we use and how we use them.

• Control

  We let you choose which information you want to share.

What are cookies for?

Cookies fall under 4 categories depending on their function. We create and generate certain cookies. Others are managed by third parties, such as service providers outside of Desjardins. You'll find a list of third parties for each category of cookies below.

Our products are always evolving, and we may add or remove third parties from this list. We recommend you consult this Policy regularly to make sure you're aware of our current third parties.

Essential cookies

Essential cookies allow you to access all our site features and to browse in an optimal and secure manner. For example, by detecting repeated attempts at logging in, essential cookies prevent unauthorized persons from accessing your account.

They also let us ask for your opinion and measure your satisfaction on a specific topic. For example, they ensure that we don't send you surveys that are repetitive or irrelevant to your browsing habits.

Essential cookies also allow us to meet our legal obligations.

They may:

• Show you a site in the language of your choice
• Make our sites easier to use
• Authenticate and identify you
• Remember your username when connecting
• Improve our site security
• Prevent fraud
• Measure your satisfaction

Performance cookies

Performance cookies allow us to analyze how you browse our sites so that we can make improvements.

The information stored by these cookies can't be used to identify you directly. Without them, information on your visit will not be taken into account when measuring our site performance. However, other information regarding your browsing activity not coming from cookies, such as the number of pages viewed, may be used for analytics purposes.

Performance cookies may measure:

• Visits and browsing activity on our sites
• How people access our online services
• How easy it is for users to find what they want

Personalization cookies

These cookies allow us to personalize the content you see, based on your browsing behaviour and previous choices.

For example, they're used to remember preferences chosen when visiting our sites so we can improve your future experience.

Personalization cookies may:

• Remember certain information when you fill out a form
• Help us get to know you better
• Facilitate, personalize and adapt your experience

Targeted advertising cookies

Advertising cookies enable us to offer you personalized offers and services that are better adapted to your interests, based on how you browse our sites. We use them in some of our mobile apps.

Targeted advertising cookies serve to:

• Show personalized ads of our products on other sites, including on social media
• Measure the efficacy of an ad campaign
• Limit the number of times you see an ad
• Create ad partnerships
• Conduct market research
• Improve our products and services

How do I manage my cookie preferences?

Most sites use cookies, and it is not dangerous to share your information on trustworthy sites.

You control the information you share with us, and you can change your preferences at any time.

There are 2 ways to configure or reject cookies.

FAQ