Consent to the delivery of documents by electronic means and terms of use

FÉDÉRATION DES CAISSES DESJARDINS DU QUÉBEC and the Desjardins caisses (hereinafter collectively referred to "Desjardins") as financial services cooperatives, and certain entities part of the same group, notably DESJARDINS INVESTMENTS as manager of Desjardins Funds (hereinafter the "Manager"), DESJARDINS FINANCIAL SERVICES FIRM INC. (hereinafter the "Dealer") and DESJARDINS TRUST as a trust and deposit institution (hereinafter the "Trust") individually and collectively (one or the other distinctively identified as the "Deliverer").

I have read and understand this "Consent to the delivery of documents by electronic means and terms of use" and consent to the electronic delivery of documents pertaining to Desjardins Funds, permanent shares, capital shares, guaranteed investment certificates (GICs), market-linked guaranteed investments (MLGIs), and all products offered by Desjardins as a financial services cooperative (collectively, the "Investments") purchased following one or more transactions in my selected account(s) of which I am the holder ("Selected Accounts"), that the Deliverer may electronically deliver to me or cause to be electronically delivered to me all documents pertaining to selected investments and accounts, including the following:

  • My periodic investment statements ("Investment Statements")
  • My account statements for selected accounts ("Account Statements")
  • Transaction notices pertaining to my investment purchases, substitutions and redemptions
  • Any information document such as a simplified prospectus or any other document which may replace it and that securities legislation requires to be delivered, along with any applicable amendment, as the case may be
  • Any information document that an investment agreement or user agreement ("Agreement") or legislation requires to be delivered, along with any applicable amendment, as the case may be
  • Annual and interim reports of Desjardins management, a Deliverer or an investment
  • Annual and interim reports of Desjardins management, a Deliverer or an investment
  • Proxy-related material as it pertains to meetings for unitholders (notice of meeting, solicitation or proxy circular, proxy form, etc.)
  • Tax information slips required for filing my income tax returns
  • Any notice or document required to be delivered under the terms of an agreement, unless a method of delivery other than the one provided herein is mandated
  • Any other notice or document required to be delivered under the applicable terms of securities legislation, unless a method of delivery other than the one provided herein is mandated

(Hereinafter collectively referred to as the "Documents" and individually as a "Document")

Provided such delivery complies with the conditions documented in the present consent form and does not infringe on applicable securities legislation. I understand that the abovementioned documents may not all be accessible at this time, but that the Deliverer will progressively render them available.

General terms of use

I understand the following:

  1. The Deliverer shall provide me with a paper copy of any document whose electronic delivery has failed. Furthermore, whenever the Deliverer deems it appropriate, the Deliverer may, without having to justify itself, provide me with a paper copy of any document in place of or in addition to the electronic delivery of such document.
  2. The Deliverer shall complete the electronic delivery of a document by filing a downloadable electronic file to my secure AccèsD space (hereinafter "my AccèsD space") and shall send a notification to my AccèsD space, except for the delivery of the Account Statements, once a document has been delivered. The documents made available shall be in a downloadable electronic file. Moreover, I accept that I shall be solely responsible for monitoring my AccèsD space on a regular basis to download any electronic file that the Deliverer places there from time to time.
  3. Any Deliverer's Notices of delivery of a document shall be posted to my messages on my AccèsD space and shall remain visible for ninety (90) calendar days unless I otherwise delete them from my messages.
  4. My account statements delivered electronically shall remain accessible for download for twenty four (24) months on my AccèsD space and copies shall be retained at the Fédération for at least seven (7) years. I understand that all other documents shall remain available for download from my AccèsD space for whatever period of time is appropriate and relevant given the nature of the document and in all cases for at least for the shortest minimum period between ninety (90) calendar days and the investment period.
  5. By providing this present consent, I have the technical ability and resources required to access and download the documents.
  6. The Deliverer is not liable for any delivery problem attributable, in part or in whole, to the limits or restrictions imposed by my electronic installations or service provider or to breakdowns or malfunction of my installations or those of my service provider.
  7. I can receive from the Deliverer, on request and at no charge, a paper copy of any electronically delivered document by communicating with an advisor at my caisse or financial institution or by calling 1-800-CAISSES (1-800-224-7737).
  8. The electronic delivery of any document containing personal information about my account such as investment statements, account statements and trade confirmations must be secure to protect confidentiality. I understand that in order to obtain information regarding Desjardins online security I must click on the Security link located at the bottom of the AccèsD home page.
  9. I accept that the electronic delivery of any document that the Deliverer carried out in compliance with the provisions of this consent creates a presumption to the effect that I have in fact received such document.
  10. I accept that the Deliverer reserves the right to change the terms of this consent at any time, at its discretion, with the understanding that any or all modifications must, prior to their effect, be subject to a written notification of no less than thirty (30) days and that any such notification shall be posted to my messages on my AccèsD space. The notification shall remain visible on my AccèsD space for no less than ninety (90) calendar days.
  11. I understand that I am free to give this consent which I can revoke at any time by communicating with an advisor at my Desjardins caisse or by calling 1-800-CAISSES (1-800-224-7737).

Conditions specific to certain documents

I understand the following:

  1. Account statements delivered electronically shall be accessible for download from my AccèsD space for seven (7) years.
  2. For a non-registered account, I shall receive, electronically, from the Deliverer, the tax information slips related to the account(s) or folio(s) for which I act as primary holder.
  3. For a registered plan account (registered retirement savings plan (RRSP), registered retirement income fund (RRIF), tax free savings account (TFSA), registered education savings plan (RESP), etc.), the Deliverer shall provide me, by electronic means, with only the tax information slips related to the account(s) or folio(s) for which I act as primary holder.
  4. If I contributed to my spouse's or common-law partner's RRSP, the Deliverer shall provide me with a contribution receipt by electronic means.
  5. If I received an educational assistance payment (EAP) as an RESP beneficiary, the Deliverer shall provide me with a tax information slip related to the EAP by electronic means.
  6. Upon receiving a request for a copy of a tax information slip already delivered electronically on my AccèsD space, the Deliverer shall provide me with a paper or online copy bearing the endorsement "duplicate."
  7. Tax information slips delivered electronically will be available for download on my AccèsD space for the six (6) months following the end of the last taxation year to which they refer to.