The Desjardins difference - Auberges du cœur

Note: The information in brackets describes the visual and audio content of the video, and the rest of the text corresponds to the dialogue.

[Text on screen: The Desjardins Difference No. 06]
[Image: Black and white mosaic of participants' faces]
[Background music: Piano and voice]

[Text on screen: Every year, Auberges du cœur helps 3,500 people between the ages of 12 and 30 overcome difficult situations.]
[Image: Auberges du cœur]

Josiane Despins: We're here for young people who are going through a tough time, and who are at risk of ending up on the streets.
[Text on screen: Josiane Despins, Field Coordinator]

Jacqueline Gagnon: If they come here, it's because they want to get out of that life.
[Text on screen: Jacqueline Gagnon, Social Worker]
[Overlay image of a pictogram showing a person running towards an exit]
[Audio: No running!]

Marianne Lemay: When I got here, I didn't trust anyone—I had been hurt too many times.
[Text on screen: Marianne Lemay, former resident]

Olivier Grenier Forcier: We're not here to judge anyone; we accept people for who they are.
[Text on screen: Olivier Grenier Forcier, Social Worker]

Josiane Despins: Our purpose is to create a bond with them, so we can help them get back on their feet, and ultimately become productive members of society.
[Overlay image of five interlocking arms, with each person's hand on the next person's wrist]

Marianne Lemay: The social workers here got me to open up and now they're very important to me because, over time, they helped me find my place.
[Text on screen: They helped me find my place.]

Olivier Grenier Forcier: Some kids end up here and they don't have any form of ID.

Joanie Côté: You can't do much if you don't have a health card or a birth certificate.
[Text on screen: Joanie Côté, Social Worker]

Jacqueline Gagnon: To get a health card, you need your birth certificate. To get your birth certificate, you need your health card.
[Overlay image of papers piling up in front of the social worker until she disappears behind the pile]
[Audio: sheets of paper piling up]

Olivier Grenier Forcier: There's a lot of paperwork, so it's really important to take the time to go through everything with them. [Overlay image of papers covering the screen, then two hands that make an opening, revealing the social worker's face]

Marianne Lemay: We learn how to be independent. They're here for us. They explain things to us.
[Text on screen: Be independent]

Joanie Côté: You can do it! Don't give up!
[Overlay image of words of encouragement]
[Audio: cheers]

Jacqueline Gagnon: Yes, they learn a lot from us, but we also get to learn so much from them!

Marianne Lemay: Now, I believe in myself just like they do.

[Text on screen: Working together for Auberges du cœur]

[Text on screen: That's the Desjardins difference]

[Background music: Piano and voice]

[Image: Desjardins logo]
[Audio: Desjardins musical motif]

[END OF TRANSCRIPT]