Your credit card statement explained
Get a detailed breakdown of your credit card statement. Knowing how to read your statement can help you avoid interest and stay on top of your finances.
Understanding your statement
Regular transactions
Paying your bill on time
By paying your statement balance in full before the due date, you can avoid paying interest (credit charges) on purchases.
Minimum payment due
To pay your credit card on time, make the minimum payment (or more) by the due date. We recommend making more than the minimum payment to reduce how much interest you're charged.
Due date
The date by which we need to receive your payment, whether for the full or minimum amount. Your payment will be considered late and you'll be charged interest if you don't make the minimum payment on time.
If you aren't a Desjardins member, allow 3 to 5 business days for processing.
New regular balance including Accord D financing and installment payments
The new regular balance
Regular transaction summary
The breakdown of your new regular balance.
Previous balance
The amount you owed on your previous statement. To calculate your new regular balance, we add the following to your previous balance:
- Your regular transactions (purchases, debits, cash advances)
- Interest (credit charges), if applicable
- Your Accord D financing or installment payments, if you have one or more such plans
Then we subtract any payments you've made since your last statement was issued.
Understanding interest (credit charges)
Even if you always make your minimum payment on time, interest keeps racking up on your card's total balance. It's better to pay your new regular balance in full every month so you can avoid paying interest on your purchases.
New regular balance including Accord D financing and installment payments
The new regular balance
Minimum payment due
To pay your credit card on time, make the minimum payment (or more) by the due date. We recommend making more than the minimum payment to reduce how much interest you're charged.
Annual interest rate
This interest rate applies if you don't pay your total balance in full.
Estimated time to pay your balance
This is an estimate of how long it would take to pay your balance if you only made the minimum payment due each month.
For example, if your new balance is $196.46 and the card's applicable annual interest rate is 19.90%, it would take 1 year and 9 months to pay it off. To make sure you don't get in over your head, it's important to establish a realistic plan to repay your debt and seek expert advice if you need it.
Interest (credit charges) on purchases
Interest gets added to your new regular balance if you didn't pay off your last statement's full balance before the due date.
Using a credit card for cash advances
A cash advance is a way to borrow against your credit card. Examples include when you make a withdrawal at the ATM using your card, transfer funds from your card on AccèsD or transfer a balance from another credit card to your Desjardins credit card.
Annual interest rate
The interest rate applied to a debt on your credit card over a 1-year period. This rate is also used for cash advances.
When you take out a cash advance on your credit card, interest starts racking up or accruing immediately. It is calculated daily. While cash advances are easy to get, it's an expensive way to borrow money if you don't pay it back quickly.
New regular balance including Accord D financing and installment payments
The new regular balance is the total amount due on the date your statement is issued. This amount includes interest accrued daily on cash advances.
Interest (credit charges) on cash advances
The total amount of daily interest on cash advances. Interest accrues daily until the cash advance is paid in full.
Accord D financing
Equal payment plan
With this Accord D financing plan, you pay in equal installments. Each month, we add the installment amount to the minimum payment due on your card.
Financing can be repaid in part or in full before the due date without penalty.
Accord D financing installments
Each month, we add the amount to pay on your financing plan to your card's balance. It's automatically included in the minimum payment due on your credit card.
Minimum payment due
If you make the minimum payment (or more) on your card by the due date, you'll also pay your Accord D installment. We recommend making more than the minimum payment to reduce how much interest you're charged.
Due date
The date by which we need to receive payment of the full balance or the minimum payment due in order for you to meet the conditions of your Accord D financing plan. Your payment will be considered late and you'll be charged interest if you don't make the minimum payment on time.
If you aren't a Desjardins member, allow 3 to 5 business days for processing.
Deferred payment plan
With this "buy now, pay later" Accord D financing plan, you repay the amount in full by the plan's due date. You receive a reminder on your credit card statement 30 to 59 days before your financing balance comes due.
Financing can be repaid in part or in full before the due date without penalty.
Initial financing amount
The total amount to repay before the due date.
Due date
The deadline by which you must repay the plan in full. If you can't repay the total amount borrowed under the plan by the due date, it will be converted to an equal monthly installment plan automatically. The annual interest rate will be the same as under your initial plan.
For more details, see Equal payment plan.
Annual interest rate
The annual interest rate determined at the time of purchase.
Paying down your financing balance faster
You can pay your financing balance whenever you want, in part or in full, without being charged extra fees, before the due date.
Due date
The date by which we need to receive payment of the full balance or the minimum payment due in order for you to meet the conditions of your Accord D financing plan.
To whittle down your total balance, you can always pay more than the minimum with an extra payment before the due date. This helps you save on interest, since the rate then applies to a smaller amount.
Plan number
Your financing plan's unique number. If you have several plans and want to make an extra or principal payment, make sure to reference the right number.
Payments/adjustments on principal
When you make an extra payment, it's applied to your principal, that is, your financing plan's total balance. This is referred to as a principal payment. You'll see your principal payment on your next statement in the Payments/adjustments on principal box.
When you pay off your financing plan before the due date, you may have to pay interest. This happens when interest accrues between the statement date and the time you make your payment.
Pay in installments
Option to pay in equal installments
When you make purchases using the pay in installments option on your Desjardins Visa credit card, you can pay for them in equal monthly installments.
Accord D financing and pay in installments
Each month, we add the installment amount to the minimum payment due on your card according to the payment plan chosen at the time of your purchase. This means your installment gets covered when you pay at least the minimum payment before the bill comes due. We recommend making more than the minimum payment to reduce how much interest you're charged.
If you aren't a Desjardins member, allow 3 to 5 business days for processing.
Learn more about the minimum payment
Accord D financing balance
This amount includes your monthly installment payments.
Available and authorized Accord D financing credit limit
The amount available indicates how much credit you have left on the pay by installment option before hitting the authorized limit.
Payment type
Installment payments have I,N,S next to them on your statement.
FAQ
On AccèsD
To get a copy of your credit card statement, use a web browser. You can't do so in the mobile app.
- Log in to AccèsD.
- Under Cards, loans and credit, select the credit card or prepaid card in question and then select Manage card.
- Select Manage account.
- In the left-hand menu, under Statement, select Statements of account.
- Select Request a copy of a statement.
Online (secure form)
If you don't use AccèsD, fill out our secure form. Make sure to include:
- Your full credit card or prepaid card number
- Your phone number
- Your date of birth
- Your mother's maiden name
- The month and year of the statement you want
Fill out the form to request a copy of a statement
By phone
Follow the instructions to order the account statement you want. You'll get it by mail within 10 business days.
Monday to Friday: 7 AM to 11 PM (Eastern Time)
Saturday and Sunday: 8:30 AM to 8 PM (Eastern Time)
Montreal area:
Elsewhere in Canada and the US:
Yes. You can register to get your credit card and prepaid card statements on AccèsD.
On AccèsD
You need to use your web browser to register. Registration isn't available in the mobile app.
- Log in to AccèsD.
- In the right-hand menu, select Statements and documents.
- Under Register for online statements and documents, select Credit cards and prepaid cards.
When an account statement becomes available, you'll get a notice in your AccèsD message box.
By phone
Monday to Friday: 7 AM to 11 PM (Eastern Time)
Saturday and Sunday: 8:30 AM to 8 PM (Eastern Time)
Montreal area:
Elsewhere in Canada and the US:
Online (secure form)
You need to cancel your online account statement registration. To do so, use the secure form. Make sure to include your:
- Full credit card or prepaid card number
- Phone number
- Date of birth
- Mother's maiden name
We care about improving our products and services with feedback from people like you. We'd love to hear why you prefer getting a hard copy of your statement by mail.
Fill out the form to cancel your online account statement registration
By phone
Monday to Friday: 7 AM to 11 PM (Eastern Time)
Saturday and Sunday: 8:30 AM to 8 PM (Eastern Time)
Montreal area:
Elsewhere in Canada and the US:
To print your statement, you need to use a web browser. This feature isn't available in the mobile app.
- Log in to AccèsD.
- Under Cards, loans and credit, select the card in question.
- Select the Statements tab and then View all statements.
- Select a period.
- Select Download PDF.
- Open the PDF and print your statement.
Contact us
By phone
Monday to Friday: 7 AM to 9 PM (Eastern Time)
Saturday and Sunday: 8 AM to 6 PM (Eastern Time)