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Critical illness insurance FAQ

Questions about critical illness insurance? Learn more about how it works and cancelling your policy.

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Cancellation

Can I cancel critical illness insurance?

Yes. To cancel your policy, call us at 1-866-647-5013 Phone number of Desjardins Insurance. This link opens your phone app. and we can walk you through the process.

How critical illness insurance works

Can I make changes to my critical illness insurance?

Yes. You can request changes to your policy.

As your needs evolve, your coverage can too. For example, you could convert a term policy to a permanent policy. Note that conditions and limitations may apply.

For more information, give us a call.

 Can I change the beneficiaries on my critical illness insurance policy?

Yes. To change the beneficiaries on your critical illness insurance policy, call us at 1-888-558-5525 Phone number of Desjardins Insurance. This link opens your phone app.. 

If you have GetWell Insurance, fill out the Designation, revocation or addition of beneficiary(ies) (PDF, 1.33 MB) This link will open in a new window. form.

 How do I set up a pre-authorized debit agreement to pay my critical illness insurance?

To set up a pre-authorized debit, fill out the Pre-authorized debit agreement (PDF, 1.20 MB) This link will open in a new window. form.

 How do I update my critical illness insurance policy if I quit smoking?

To update your critical illness insurance policy if you quit smoking, call us at 1-888-558-5525 Phone number of Desjardins Insurance. This link opens your phone app..

If you have GetWell Insurance, fill out the Change in smoking habits (PDF, 1.22 MB) This link will open in a new window. form.

 What happens if I die while my policy is still in force?

If you opted for the Return of premium on death, 1  your beneficiaries receive an amount if you die while your policy is still in force.

Learn more about our critical illness insurance. 

 How does a return of premium work in critical illness insurance?

The Return of premium option allows you to receive a percentage of the premiums paid if you cancel your policy. This percentage generally increases each year. Conditions and limitations may apply.

 Are critical illness insurance benefits taxable?

No, critical illness benefits are not taxable.

Looking for more about critical illness insurance?

Find out more about critical illness insurance, what it covers and why it might be right for you.

Learn more about critical illness insurance

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Life insurance and living benefits products are manufactured by Desjardins Financial Security Life Assurance Company.
This payment will be made only if the insurance amount hasn't already been paid out in full. Any advances paid for a covered health issue will be subtracted from the payment.